Things about home cleaning services that you see in ads, websites, and other platforms are often too good to be true. So sometimes you have to investigate a little. Ask a few questions and see if they’re really the people you want and need.
When hiring a team of professional home cleaners, don’t be afraid to throw some questions to the table. Believe it or not, these questions can either save you a lot of money or break your bank. You don’t want to find out at the last minute that the company you hired is not as good and reliable as advertised.
So before shaking hands with the company representative and handing over your key, make sure to ask these questions first:
1. How Do You Screen Your Employees?
Giving a stranger access to your house can be really worrisome. But if a cleaning service provider prioritizes the credibility and trustworthiness of their employees, you must be in good hands.
Cleaning companies like Pristine Home who value these virtues can guarantee that all of their employees have undergone complete police checks. That’s because they know that this could be a deciding factor for their prospect clients.
2. How Much Will It Cost?
Of course, pricing. There are several factors that can directly affect the cost of sprucing up your home:
- An hourly rate is usually given during an initial visit
- Any specialised cleaning service you wish to procure (for example an end of lease clean)
- The number of cleaners they will send
- The size of the property
When laying out the details to the professional home cleaners, make sure that you make it as exact as possible. This way, they can give you a more accurate cost estimate. Tell them how many rooms you want to be cleaned, how many square feet your house is, how many cleaners you need.
If you’re on a tight budget, you might want to tell the company to finish the cleaning within a certain number of hours.
3. Are Your Employees Insured?
Most companies have liability insurance and bonds. This only means that the company is responsible for whatever happens to their employees while doing their job. Not you.
In addition, the company will also be responsible if anything in your house gets damaged or broken during the cleaning.
This kind of bonds and insurance will certainly give you the assurance and peace of mind that you won’t get in any hassle or trouble if anything happens.
4. What cleaning services do you do?
Not all cleaning service providers offer a specific type of cleaning, which you can find on other companies. On the other hand, some just ask you what type of cleaning you want and other specific instructions then they’ll give you their quotation based on that.
It’s important that you are both on the same page in the very start regarding what kind of cleaning will be done, so you’ll know what to expect.
5. How Long Have You Been In The Biz?
While a start-up company can be cheaper and offer a lot of promos, we still recommend choosing a well-established team in the industry. It takes dedication and high-quality service to stay in the business for many years.
If the company you’re choosing has been around for ages, you are more assured of their trustworthy employees and reliable service.
6. What Cleaning Products and Tools Do You Use?
Cleaning companies often have their own preferred brand of cleaning products. But don’t be afraid to ask them to use your preference if you don’t share the same brand. Or better yet, just offer the ones you have at home.
To avoid germs being brought into your house from elsewhere through shared cleaning tools, you can kindly ask the company if they use brand new cleaning tools for every project. If not, you can provide or allow them to use the tools you already have.
Now that you’ve interrogated the company and addressed all the possible issues beforehand, ten it’s time to shake those hands and hand over the key.
But what if you’re not happy with the result? While it’s unlikely for that to happen since you’ve weed out all the bad options through these questions, make sure to contact the company immediately. Some services will give you a discount on the next booking, some will give a full refund, while others may send another cleaner on the next visit.